Privacy Policy

At Fluent, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, book a stay, or use our services.

1. Information We Collect

We may collect the following personal information when you engage with Fluent:

Personal details: Name, email, phone number, and booking preferences.
Payment information: Credit card or payment details for processing reservations.
Technical data: IP address, device type, browser details, and website interaction (via cookies).
Preferences: Special requests and marketing communication opt-ins.

2. How We Use Your Data

Your information is used to:

Process bookings and provide seamless guest experiences.
Communicate about reservations, updates, and promotions (if opted in).
Enhance our website and personalize your browsing experience.
Respond to inquiries and manage customer service requests.
Deliver targeted advertising based on preferences and browsing activity.

3. Sharing Your Data

We respect your privacy and only share data when necessary:

Service providers: Payment gateways and booking platforms to manage your stay.
Marketing partners: For targeted advertising (e.g., Google Ads, social media platforms).
Legal obligations: Complying with requests from law enforcement or authorities.

We do not sell your personal information to any third parties.

4. Keeping Your Data Secure

Fluent employs industry-standard security practices, including encryption and regular audits, to protect your personal data. While we work to safeguard your information, no system can guarantee complete security.

5. Cookies and Tracking

We use cookies to:

Understand how you navigate our website.
Deliver personalized ads and improve site functionality.

You can manage cookies in your browser settings, but this may limit certain features.

6. Your Rights

You have the right to:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request removal of your data, subject to legal obligations.
Opt-out: Unsubscribe from marketing emails via the provided link.

7. Legal Basis for Processing

We process data based on:

Consent: For marketing communications.
Contractual necessity: To fulfill bookings and services.
Legal compliance: Adhering to applicable regulations.

8. Third-Party Links

Our website may link to third-party platforms (e.g., booking engines, social media). Fluent is not responsible for their privacy practices, so we recommend reviewing their policies.

9. Updates to This Policy

Fluent may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised effective date.

10. Contact Us

Have questions about your data? Please contact us at:
Email: [email protected]