We understand that plans may change. This Cancellation Policy outlines the conditions for refunds and amendments to bookings at Fluent properties.
Standard Cancellation Terms
- 30+ days before arrival: Full refund.
- Less than 30 days but more than 14 days: 50% refund.
- 14 to 8 days before arrival: 75% forfeiture (25% refunded).
- 7 days or less before arrival: 100% forfeiture.
- No-shows and early departures are treated as cancellations and are not refunded.
Non-Refundable Bookings
When booking, guests may opt in to a non-refundable rate, which offers a discounted price in exchange for a stricter cancellation policy. By selecting a non-refundable rate, you acknowledge and agree to the following:
- The booking cannot be cancelled, amended, or refunded under any circumstances, including early departure or no-show.
- No date changes or transfers to alternative properties will be permitted.
- The non-refundable discount is applied at the time of booking and is clearly indicated during checkout.
- In the event of a force majeure (e.g. natural disaster, government-imposed travel ban), Fluent may, at its sole discretion, offer a credit note for future use. This is not guaranteed.
Non-refundable bookings are clearly labelled throughout the booking process. If you are unsure, we recommend selecting the standard (refundable) rate.
Refund Policy
- Refunds will be processed to the same account used for the original payment.
- Banking fees incurred during refunds will be deducted.
- Refunds may take up to 14 business days to reflect.
Amendments to Bookings
- Date change requests are subject to availability and may incur additional charges.
- For amendments within 14 days of arrival, original cancellation terms may apply.
- Non-refundable bookings are not eligible for amendments.
Third-Party Reservations (OTAs)
If your booking was made via an OTA, the OTA's cancellation and refund policy applies.
Contact Information
Email: legal@fluentliving.com